Warranty

Last Updated 15 May 2021

WARRANTY

Your jewellery is warranted for 3 months from the date of shipping against any defects, or if your jewellery arrives in less than a perfect condition due to mishandling. Your warranty does not cover scratches, dullness of metals or stones, or jewellery that has been stolen, lost, dropped or damaged in any other way. Replacement or repair is at the sole discretion of House of Aloha. Charges may apply for the repair of pieces deemed outside warranty. House of Aloha pieces are delicate by nature and therefore should be worn with care. When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

To claim a warranty, please email aloha@houseofaloha.com.au with a description of what happened, a photo and your order number, so we can review it.

CONSUMER LAW

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;

(b) are not acceptable in appearance and finish;

(c) have defects;

(d) are unsafe; or

(e) are not durable.

Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three-month limited warranty.

The three-month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

To the extent permitted by law (including Australian Consumer Law), House of Aloha reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

If you have any enquiries please email us at aloha@houseofaloha.com.au.

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